Helpdesk support
Help by phone, email or screen share, so most issues are fixed without waiting for a visit.
Managed IT & helpdesk
Managed IT support and helpdesk for NZ businesses
Your outsourced IT team. Fast help when staff get stuck, and the regular maintenance that stops problems before they start.
What’s included
Everything you’d expect from an in-house IT team
Without the cost of hiring one. We look after the day-to-day and the behind-the-scenes work most small businesses never get to.
On-site visits
When a problem needs hands-on attention, a local technician comes to you.
Device management
Computers and laptops set up consistently, kept healthy and tracked, so nothing slips through.
Updates & patching
Operating systems and key software kept current to close security gaps before they’re exploited.
Backup checks & renewals
We confirm your backups actually work and keep on top of licence renewals.
Staff onboarding & offboarding
New starters ready on day one. Leavers’ access removed properly and promptly.
Is this for you?
Signs it’s time for managed IT
- Staff lose time fixing their own computer problems
- No one is sure whether the backups are working
- Updates keep getting postponed
- New starters wait days for a working laptop and accounts
- You rely on one person who “knows computers”
Two ways to work with us
Choose the level of support that suits your team and budget.
On-demand
Pay per visit or by the hour. Something breaks, you call, we fix it. Ideal for small teams without a regular IT budget.
Retained
A fixed monthly fee covering an agreed number of support hours, plus proactive work: patching, backup checks, licence renewals and staff onboarding. Effectively your own IT department.
Not sure which fits? Get in touch and we’ll recommend one.
How it works
Simple, from first call to finished job
- 1
Free quote
Tell us what you need by phone or email. We’ll ask the right questions and send a clear quote, usually the same day.
- 2
Fair price lock
Once you’re happy, the price is locked in. No surprises when the invoice arrives.
- 3
Expert install or fix
Our technicians turn up on time, do the job properly and explain what they’ve done.
- 4
Ongoing support
Questions later? We’re a call away, and managed plans keep everything running smoothly.
What’s the difference between on-demand and retained support?
On-demand support is charged per visit or by the hour, so you only pay when something needs fixing. Retained support is a fixed monthly fee that covers an agreed number of hours plus proactive maintenance like patching, backup checks and licence renewals.
Can you support our team remotely?
Yes. Most helpdesk requests can be handled remotely by phone, email or screen share. When something needs hands-on attention, a technician can visit. We’ll confirm on-site availability for your location.
Can you take over from our current IT provider?
Yes. Tell us about your current setup and we’ll plan the handover with you, including the accounts, passwords and documentation we’ll need.
How much does managed IT cost?
It depends on the size of your team and the support you need. Quotes are free with no obligation, and the price is agreed before any work begins.
Related services
Often paired with managed IT
Contact
Let’s talk about your IT
Tell us what you need and we’ll reply the same business day with next steps or a free quote.
- Call or text022 456 9531
- WhatsApp022 456 9531
- New enquiriesinfo@everestit.co.nz
- Existing customerssupport@everestit.co.nz
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We’ll get back to you the same business day. If it’s urgent, call us on 022 456 9531.